Privacy Policy
How We Collect, Use and Protect Your Information
Applying to all users of the Zuri Live application and website
Zuri Live · Sweden
Last updated: 22/08/2026
Contents
- At a Glance
- Who We Are and What This Covers
- Who Can Use Zuri Live
- What We Collect
- Live Broadcasts, Calls and Messages
- Why We Use Your Data
- Who We Share Data With
- International Transfers
- How We Protect Your Data
- How Long We Keep Data
- Deleting Your Account and Data
- Your Rights
- Cookies, Identifiers and Marketing
- Country-Specific Information
- Changes and Contact
1.At a Glance
The full detail is in the sections that follow. This page is a summary, and where it differs from a numbered section, the numbered section applies.
Question
Short answer
Who holds my data?
Zuri Live, our product from Sweden, stored on the released markets.
What do you collect?
Your phone number and profile, what you do in the app, your purchases, and the content you broadcast or send.
Do you listen to my calls?
We do not monitor private calls for content. We do sample live broadcasts for safety checks, and we store messages so they can be reviewed if reported.
Do you sell my data?
No. Never.
Can other people see what I spend?
No. Your spending is private and is never shown to other users.
Will you tell my family or employer?
No. We do not contact your family or your employer, and we do not share your use of the app with them.
Can I get my data deleted?
Yes. In the app, or on our website without installing anything. See section 11.
Where does my data go?
It may be processed outside your country. We use recognised safeguards when it moves.
Who do I contact?
support@gozuri.live. We reply within 30 days, usually sooner.
2.Who We Are and What This Covers
In plain EnglishZuri Live is a owned out of Sweden. We decide how your information is used, so we are responsible for it. This policy covers the app and our website.
2.1 Works on My Machinee. is a company from Sweden ("Zuri Live", "we", "us", "our").
2.2 We are the controller of the personal data described in this policy. That means we decide why and how it is processed, and we are accountable for it.
2.3 This policy applies to the Zuri Live mobile application, our website, and any related service we operate. It forms part of our User Agreement.
2.4 We process personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations. Because we offer the Service to users in the United Kingdom and the European Economic Area, the UK and EU General Data Protection Regulations also apply to our processing of their personal data. We comply with applicable data protection law in every other country where we operate. A Data Protection Officer is yet to be formally appointed; until then, data protection queries can be directed to support@gozuri.live.
2.5 Contact us about anything in this policy at support@gozuri.live.
3.Who Can Use Zuri Live
3.1 Zuri Live is for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18.
3.2 If we learn that a user is under 18, we suspend the account immediately and delete the associated personal data, except where we are required to preserve material for a report to the authorities.
3.3 If you believe a person under 18 is using the Service, contact support@gozuri.live.
4.What We Collect
In plain EnglishWe collect what you give us, what your phone tells us, and what you do in the app. We also collect payment confirmations, but never your full card number.
4.1 Information you give us
- Phone number, and email address if you provide one.
- Display name, profile photograph, biography, gender, date of birth, country and languages.
- Content you create: live broadcasts, messages, voice notes, comments, stickers and Gifts sent.
- Reports you submit, appeals, and correspondence with our support team.
- If you become a Host: identity documents, address, date of birth and payout details, as required for verification and payment.
- Optional survey responses and feedback.
4.2 Information collected automatically
- Device model, operating system, application version and language settings.
- Device identifiers and advertising identifiers.
- IP address, from which we derive your approximate country. We do not collect precise GPS location.
- Usage data: rooms viewed, time spent, features used, follows, matches and purchases.
- Connection quality and streaming diagnostics.
- Crash reports and error logs.
4.3 Information from third parties
- Payment confirmations from Google Play, Apple and other payment providers. We never receive or store your full card number.
- Sign-in confirmation from Google, where you use Google sign-in.
- Fraud and risk signals from our anti-fraud providers.
- Identity verification results from our verification provider, for Hosts.
- Where you were referred by an agency, limited information from that agency to link your account to them.
4.4 Sensitive data
4.4.1 We do not ask for, and you should not provide, data revealing your religious beliefs, political opinions, health, or sexual life. Identity documents processed for Host verification are handled as sensitive data under section 9.
4.4.2 If you choose to reveal sensitive information about yourself in a broadcast or message, that is your decision, and it will be processed as part of your Content.
5.Live Broadcasts, Calls and Messages
In plain EnglishAnything you do in a live room is public. Other people can see it, and they may record it. We check live streams automatically for things like nudity, and a person reviews if something is flagged. We do not sit and listen to private calls.
5.1 Live broadcasts are transmitted to viewers in real time. Anything you broadcast, say or display in a Live Room can be seen, heard, recorded or shared by other users. Treat Live Rooms as public spaces.
5.2 For safety purposes we sample frames and audio from live broadcasts and apply automated checks for prohibited content, including nudity and indicators that a person under 18 is present. Where a broadcast is reported or automatically flagged, we may retain a short recording so that a human moderator can review it.
5.3 Private one-to-one calls are not monitored for content in real time by a human. Automated safety checks may still apply, and a call may be reviewed if a participant reports it.
5.4 Messages are stored on our servers so that they can be delivered, and so that they can be reviewed if reported. Messages are scanned automatically for prohibited content, fraud indicators and attempts to move payments off the platform.
5.5 Recordings and material retained for moderation are kept only for as long as needed to investigate, act and handle any appeal, and are then deleted. Retention periods are in section 10.
5.6 We are not able to prevent another user recording your broadcast or call. Our User Agreement prohibits it, and we act on reports, but you should assume it is possible.
6.Why We Use Your Data, and Our Legal Basis
Purpose
Data used
Legal basis (Sweden)
Legal basis (GDPR)
Creating and running your account, delivering the Service
Profile, device, usage
Necessary for a contract
Article 6(1)(b) contract
Processing purchases and Host payouts
Payment, identity, transaction
Necessary for a contract; legal obligation
Article 6(1)(b) and 6(1)(c)
Safety, moderation and preventing illegal content
Content, reports, usage
Legitimate interest; legal obligation
Article 6(1)(f) and 6(1)(c)
Verifying Host identity and age
Identity documents
Legal obligation
Article 6(1)(c); Article 9 condition where applicable
Fraud prevention and account security
Device, payment, usage
Legitimate interest
Article 6(1)(f)
Support and service communications
Contact details, correspondence
Necessary for a contract
Article 6(1)(b)
Product analytics and improvement
Usage, diagnostics
Legitimate interest
Article 6(1)(f)
Personalising recommendations
Usage, language, country
Legitimate interest
Article 6(1)(f)
Marketing messages
Contact details
Consent
Article 6(1)(a) consent
Complying with law and responding to authorities
As required
Legal obligation
Article 6(1)(c)
6.1 Where we rely on a legitimate interest, we have assessed that our interest does not override your rights and freedoms. You may object at any time using the contact details in section 15, and we will stop unless we have compelling grounds to continue.
6.2 Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing carried out before you withdrew it.
6.3 We do not carry out automated decision-making that produces legal effects concerning you. Automated systems flag content and accounts for review, but a decision to suspend or close an account is confirmed by a person, and you may appeal it.
7.Who We Share Data With
In plain EnglishWe do not sell your data. We share it with the companies that help us run the app, and with the authorities when the law requires it. Other users only see what you choose to show them. They never see what you spend.
7.1 We do not sell your personal data, and we do not share it with third parties for their own marketing.
7.2 Service providers
Category
What they receive
Why
Cloud hosting and storage
All categories, as stored
Running the Service
Live streaming and content delivery
Media streams, connection data
Delivering broadcasts
Payment processors and app stores
Transaction data, payment confirmation
Taking payment
Identity verification providers
Identity documents, selfie, name
Verifying Hosts and age
Content moderation tooling
Sampled media, messages, reports
Safety and legal compliance
Analytics and crash reporting
Usage and diagnostic data, identifiers
Fixing and improving the Service
Communications providers
Phone number, email address
Sending codes and notifications
Payout providers
Host name, payout details, amount
Paying Hosts
Professional advisers, auditors, insurers
As necessary
Running the business lawfully
7.2.1 Every provider is bound by a written data processing agreement, may only act on our instructions, and must apply appropriate security.
7.3 Other users
7.3.1 Other users can see your display name, profile photograph, biography, level, badges, and anything you post or broadcast. They can see whether you are online and which Live Rooms you are in.
7.3.2 Other users never see what you have spent, which Gifts you have sent, to whom, your phone number, your email address, or your precise location. Leaderboards show rank, and where they show contribution they do so only with the amounts you have chosen to make public by sending Gifts in that room.
7.4 Agencies
7.4.1 Where you are a Host managed by an agency, we share your broadcast statistics and earnings with that agency, because they need it to manage and pay you. We do not share your private messages or viewing history with them.
7.5 Legal and safety disclosures
7.5.1 We may disclose personal data to law enforcement, regulators, courts or child protection organisations where we are legally required to, or where we reasonably believe it is necessary to prevent serious harm, investigate a crime, or protect a person's safety.
7.5.2 Where a disclosure involves a person under 18, we report and preserve evidence as required, and we do not notify the account holder where doing so would prejudice an investigation.
7.6 Business transfers
7.6.1 If we are involved in a merger, acquisition or sale of assets, your personal data may be transferred. We will tell you before it becomes subject to a different privacy policy.
8.International Transfers
In plain EnglishYour data may be handled in other countries, because the people and computers that run the app are not all in one place. We only move it where there is proper legal protection for it.
8.1 We are established in Sweden and operate across the Gulf, Europe, and South and Southeast Asia. Your personal data may be transferred to and processed in countries other than the one where you live.
8.2 Transfers of personal data out of the United Arab Emirates are made in accordance with the cross-border transfer provisions of Federal Decree-Law No. 45 of 2021, either to a jurisdiction recognised as providing an adequate level of protection, or under an appropriate contractual safeguard, or on another lawful basis permitted by that law.
8.3 Where we transfer personal data out of the United Kingdom or the European Economic Area, we rely on an adequacy decision where one exists, or on the UK International Data Transfer Agreement or the EU Standard Contractual Clauses, together with a transfer risk assessment where required.
8.4 You may request details of the safeguards we rely on by emailing support@gozuri.live.
9.How We Protect Your Data
In plain EnglishWe encrypt your data, we limit who can see it, and we keep records of who looks at it. No system is perfect. If something goes wrong we will tell the regulator, and you where the law requires it.
We maintain technical and organisational measures appropriate to the risk, including:
- encryption of data in transit using industry standard transport security, including media streams;
- encryption of sensitive data at rest, including identity documents and payout details;
- storage of identity verification and payout data separately from general account data;
- role-based access control, so that staff can access only the data their role requires;
- multi-factor authentication for staff and contractor access to production systems;
- logging of access to personal data, with review of unusual access patterns;
- due diligence on every processor, with written data processing terms;
- regular security testing and a documented incident response procedure;
- staff training on data protection and confidentiality.
9.1 No system is completely secure. We do not warrant that the Service will be free from unauthorised access, but we take these obligations seriously.
9.2 Where a personal data breach occurs, we will notify the relevant supervisory authority, and you where the breach is likely to result in a high risk to your rights, within the timescales set by applicable law.
9.3 You also have a part in this. Keep your password private, do not share your account, and never give your one-time code to anyone. We will never ask you for your password.
10.How Long We Keep Data
10.1 We keep personal data only for as long as we need it for the purpose it was collected for, or for as long as the law requires.
Category of data
Retention period
Reason
Account and profile data
Life of the account, then deleted within 30 days of closure
Providing the Service
Messages, voice notes, match history
Life of the account, then deleted within 30 days of closure
Providing the Service
Broadcast recordings retained for moderation
Until the investigation and any appeal conclude
Safety and moderation
Reports and moderation decisions
Up to 5 years where an account was removed for a serious breach
Preventing ban evasion; defending claims
Transaction and purchase records
As required by tax and accounting law, typically 5–7 years
Legal obligation
Host identity verification and payout records
As required by anti-money-laundering rules, typically 5 years after the relationship ends
Legal obligation
Ban list identifiers (hashed)
Indefinitely
Preventing banned users returning
Diagnostic and crash data
Up to 24 months
Fixing and improving the Service
Support correspondence
3 years
Handling disputes
Marketing consent records
3 years after consent is withdrawn
Evidencing consent
Data subject to a legal hold or live investigation
Until the hold or investigation ends
Legal obligation
Backups
Purged on the ordinary rotation, within 90 days
Disaster recovery
10.2 Where we retain data after an account closes, we retain only what is needed for the stated reason. We do not use it to contact you or to build a profile of you.
10.3 We may keep aggregated or anonymised information indefinitely, because it can no longer identify you.
11.Deleting Your Account and Data
In plain EnglishYou can delete your account any time from within the app. You get 7 days to change your mind. Coins you have not spent are lost when you delete. Spend them first.
11.1 In the app: My Profile > Settings > Delete Account > Continue > Delete my account.
11.2 Your account is deactivated immediately and becomes invisible to other users. A grace period of 7 days follows, during which signing in cancels the deletion. After that, deletion begins, listed data is erased within 30 days, and backups are purged within a further 90 days.
11.3 If you want a break rather than an ending, you can deactivate instead. A deactivated account is hidden but preserved, and data is retained under section 10 while it is deactivated.
11.4 What we delete
- Your profile, photograph, biography and display name;
- Your phone number, email address and device identifiers;
- Your messages, voice notes and match history;
- Your followers, fan club memberships, CP bond and levels;
- Any unspent Coin balance, which is forfeited and is not refundable;
- Stored broadcast recordings and thumbnails associated with your account.
11.5 What we must keep, and why
- Records of purchases and payouts, for as long as tax and accounting law requires;
- Host identity verification records, where anti-money-laundering rules require retention;
- Moderation records where an account was removed for a serious breach, so the removal cannot be evaded;
- Anything subject to a legal hold, an active investigation, or a law enforcement request;
- Aggregated statistics that can no longer identify you.
12.Your Rights
In plain EnglishYou can ask to see your data, correct it, or have it deleted. Email support@gozuri.live. We answer within 30 days and it costs nothing.
Right
What it means
How to use it
Access
Get a copy of the personal data we hold about you
Correction
Have inaccurate or incomplete data corrected
In the app, or support@gozuri.live
Deletion
Have your data erased, subject to section 10
In the app, on our website, or by email
Restriction
Ask us to limit how we use your data while a dispute is resolved
Objection
Object to processing based on legitimate interests
Portability
Receive your data in a machine-readable format
Withdraw consent
Stop processing that relies on your consent
In-app settings, or by email
Complain
Raise a complaint with a data protection authority
See clause 12.3
12.1 To exercise any right, email support@gozuri.live. We respond within 30 days. There is no charge, unless a request is manifestly unfounded or excessive.
12.2 We may ask you to verify your identity before acting on a request, to prevent someone else obtaining or deleting your data.
12.3 You may complain to a data protection authority. In the United Arab Emirates that is the UAE Data Office, or the Commissioner of Data Protection of the relevant financial free zone where we are established there. In the United Kingdom it is the Information Commissioner's Office. In the European Economic Area it is the supervisory authority of the country where you live. In the Philippines it is the National Privacy Commission, in Singapore the Personal Data Protection Commission, and in Malaysia the Personal Data Protection Department. We would ask you to raise it with us first, so that we can try to put it right.
13.Cookies, Identifiers and Marketing
13.1 Our website uses cookies that are necessary for it to function, and, with your consent, cookies for analytics. You can manage these through the banner on the site.
13.2 The app uses device and advertising identifiers for the purposes described in section 6. You can reset your advertising identifier in your device settings, and on iOS you can decline app tracking when prompted.
13.3 We send service messages, such as security alerts and payment confirmations, because they are necessary to provide the Service. You cannot opt out of these while you hold an account.
13.4 We send marketing messages only where you have consented or where local law otherwise permits. You can opt out at any time in settings or by using the unsubscribe link, and we will act on it promptly.
13.5 Push notifications can be turned off in your device settings at any time.
14.Country-Specific Information
14.1 Sweden
14.1.1 Your data is processed in accordance with Federal Decree-Law No. 45 of 2021 and its implementing regulations. You may complain to the Swedish Data Office.
14.1.2 Where we are ordered by a competent Swedish authority to disclose data or remove content, we comply with that order.
14.2 United Kingdom and European Economic Area
14.2.1 The UK and EU GDPR apply to our processing of your personal data because we offer the Service to you. Our representative for the purposes of Article 27 is to be appointed.
14.2.2 You have the rights set out in section 12 and may complain to your local supervisory authority.
14.3 Southeast Asia
14.3.1 In the Philippines the Data Privacy Act applies; in Singapore the Personal Data Protection Act; in Malaysia the Personal Data Protection Act; and in Indonesia Law No. 27 of 2022 on Personal Data Protection. Contact details for each authority are in clause 12.3.
14.4 South Asia
14.4.1 Where you are a Host resident in Bangladesh, India, Pakistan, Nepal or Sri Lanka, payout records are retained and may be reported as required by local tax and foreign exchange rules.
15.Changes and Contact
15.1 We may update this policy. We will post any change on this page and update the date at the top. Where a change is significant, we will tell you in the app before it takes effect.
15.2 We keep a dated archive of previous versions, available on request.
Purpose
Contact
Privacy questions, data requests, deletion
Safety concerns and urgent reports
General support
Data Protection Officer
To be appointed
EU/UK Article 27 representative
To be appointed
Your spending is private. We never tell other users, your family, or your employer what you do on Zuri Live.